Code of Practice

Tikanga ritenga

Te Rito Maioha Early Childhood New Zealand has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students.

Copies of the Code and the pamphlet Important Information about the Code, translated into many languages, are available from the NZQA website.

Te Rito Maioha is a proud signatory to the code.

Below you can find several links which can help you adjust to your life of study in New Zealand:


Full details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at

Eligibility for health services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at

Accident insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at

Medical and travel insurance

To enrol with Te Rito Maioha, international students (including group students) need medical and travel insurance. In line with the New Zealand Qualifications Authority Pastoral Care of Tertiary and International Learners Code of Practice, insurance must cover:
All travel to and from New Zealand, and within New Zealand
Medical care in New Zealand, including diagnosis, prescription, surgery, and hospitalisation 
Repatriation or expatriation as a result of serious illness, injury or death, including cover of travel costs for family members, and funeral costs.

Students may organise their own insurance or purchase approved insurance through Te Rito Maioha, provided by Southern Cross. To purchase Southern Cross insurance, contact Student Services on [email protected].

International Student Contract Dispute Resolution Scheme (DRS)

The purpose of the DRS is to adjudicate on financial and contractual complaints from international students. If the DRS is not the appropriate agency to deal with the breach the student may be referred to another agency or be advised of an alternative next step. International students are advised to work through the complaints process with their provider prior to contacting the DRS iStudentComplaint.

Other useful links

Below are a series of links that may help you understand your rights within New Zealand, and better understand the rules and regulations that we as an organisation must adhere to. 

International students can contact the dispute resolution scheme operator via iStudent complaints by phone, email, post or via an online form.

Ph: NZ-0800-00-66-75 
If you are calling outside NZ: +64-4-918-4975

Email: [email protected]
Postal Address: PO Box 2272, Wellington, 6140, Wellington.